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            anchor link to Covid Frequently Asked QuestionsSee All FAQs

            Given the uncertainty presented by the COVID-19 outbreak, we want to assure you that Discover® remains committed to providing you the best service possible.

            You will continue to have access to your account(s) wherever you are, at any time, through link to 火红彩票网客户端下载page or by mobile app. If you haven't already, we recommend taking advantage of these online tools which allow you to easily view transactions, check balances, access funds, make payments, manage rewards and more.

            We take seriously the responsibility we have to the millions of customers, employees, and their families who depend on us. Should you need assistance, our 100% U.S.- based Customer Service team is available. Thank you for your patience with minor service delays that may result as we move our agents to at-火红彩票网客户端下载 working environments for their health and safety. For specific questions related to COVID-19, anchor link to Covid Frequently Asked Questionsplease see the FAQs and contact information below. Our team is here to help.


            Roger Hochschild
            CEO & President

            We have support in place for qualified Discover® customers who experience hardship as a result of the outbreak. Please contact our customer service teams as follows:

            Card Customers: Call 1-800-497-2816 (TTY/TDD 1-800-347-7449) any time or message us through your Account Center online or in the mobile app.

            Online Banking Customers: Call 1-800-347-7000 (TTY/TDD 1-800-347-7454) any time.

            Personal Loan Customers: Call 1-877-256-2632 (TTY/TDD 1-866-710-3357) between 8am - 8pm ET, Monday through Friday.

            火红彩票网客户端下载 Loan Customers: Call 1-855-295-2193 (TTY/TDD 1-866-352-3684) between 8am - 8pm ET, Monday through Friday.

            Student Loan Customers: Call 1-800-STUDENT (TTY/TDD 1-800-223-5614) any time.

            You can manage your Credit Card, Personal Loan and Online Banking accounts using the mobile app.

            Download the app by texting APP to DISCOV (347268). Message and data rates may apply.

            To avoid late or missed payments if mail delivery is disrupted, we recommend paying your Discover® bill online.

            1. Log in to your Discover® account
            2. Click on "Make a Payment" from the 火红彩票网客户端下载 page
            3. Select "Manage Bank Accounts" and "Add Account"
            4. Complete the fields with your bank's routing and account numbers
            5. Select "Add Account" when finished

            Once you add a bank account, you can schedule payments in advance or set up recurring payments so you have one less thing to worry about.

            Most merchants have developed expanded policies in response to COVID-19. For the fastest resolution, work with the travel merchant directly to cancel or change your travel plans or to check the status of any pending refunds. Though their response times may be longer than usual, once the merchant issues a refund we will promptly post it to Link to statements log in pageyour account.

            If you are unable to resolve your concern directly with the merchant, link to Disputes FAQconsider initiating a dispute.

            You can leave your loan application open for up to 150 days, from the date you applied, if you think you may still need funds. If your application isn't finalized at that time, it is automatically cancelled. Also note that your school will only certify the amount that you may need and are eligible for.

            Your disbursements will continue to be paid as scheduled. You or your school can modify your scheduled disbursements or put them on hold if you are no longer in need of the funds by calling 1-800-STUDENT. The funds can be re-issued at a later date, within the loan period, if needed. You can also choose to cancel pending disbursements at any time.

            If you no longer need some or all of the funds that were disbursed to your school, you should work with your Financial Aid Office to return the funds to us. You can also choose to put any future pending disbursements on hold, by calling 1-800-STUDENT.

            We will continue to update these FAQs to best serve your needs.

            Keep your information safe, too.

            Unfortunately, fraudsters may use the high stress of the COVID-19 outbreak as an opportunity to try to gain access to your personal information. Protect yourself from scams with .

            For your security, a genuine Discover representative...

            Will never reach out to you and ask for confidential information
            like your full Social Security number, login, password, identification number (PIN) or other private information.

            You may get additional information about COVID-19 from the or your local health department website.

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